Recreate and Rehabilitate will need to collect personal information to deliver counselling services to a client at the practice. Collected personal information will include client’s: Names, addresses, and contact details including next of kin and emergency contacts, medical and psychological information, including psychological history, medications, social history, family history and risk factors. A client’s personal information may be held as electronic records - dedicated practice software, as paper records (in the case of correspondence from specialists or client. The procedure for collecting personal information is set out as follows: Client personal and demographic information via registration when client schedules an initial appointment for the first time. Clients are encouraged to pay attention to the collection statement which provides information about the management of collected information and their privacy. During providing counselling and therapy services, Recreate and Rehabilitate will consequently collect further personal information. Personal information may also be collected from a guardian or responsible person (where practicable and necessary), or from any other involved healthcare providers.
Recreate and Rehabilitate holds all personal information securely, whether in electronic format, (in protected information systems), or in hard copy format (in a secured environment awaiting destruction via confidential waste). All individuals working with Recreate and Rehabilitate are required to sign a confidentiality agreement prior to commencing work which outlines obligations and expectations in relation to privacy and health information that they will have access to. Use and disclosure of information Personal information will only be used for the purpose of providing counselling and therapy services, and for payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or for Recreate and Rehabilitate for business purposes, such as for the provision of information technology. Any third parties are required to comply with this policy.
Recreate and Rehabilitate will inform the client where there is a statutory requirement to disclose certain personal information. Recreate and Rehabilitate will not disclose personal information to any third party other than in the course of providing counselling and therapy services, without full disclosure to the client, the reason for the information transfer and full consent from the client. Recreate and Rehabilitate will not disclose personal information to anyone outside Australia without need and without client consent. Exceptions to disclose without client consent are where the information disclosure is, required by law such as, court order, suspected child abuse or non-accidental physical injury of self or others. Necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the client’s consent. To assist in locating a missing person. To establish, exercise or defend an equitable claim, or for the purpose of a confidential dispute resolution process.
Recreate and Rehabilitate will not use any personal information in relation to direct marketing to a client without that client’s express consent. Clients may opt-out of direct marketing at any time by written notification. Recreate and Rehabilitate evaluates all unsolicited information it receives to decide if it should be kept, acted on, or destroyed. Recreate and Rehabilitate acknowledges client may request access to their health records. Clients are encouraged to make this request in writing to hello@recreate.rehab and the provider will respond within a reasonable time. Recreate and Rehabilitate will take reasonable steps to correct personal information where it is satisfied, they are inaccurate, are incomplete, misleading, or not up to date. From time to time, Recreate and Rehabilitate will request clients verify the personal information held is correct and up to date. Clients may also request Recreate and Rehabilitate corrects or updates their information, and clients should make such requests in writing. Any request for correction to be made to a psychological record must be made by the client, or by someone who is authorised to make it on their behalf e.g. legal guardian or another authorised person. A request to have a correction made to a record must be responded to within a reasonable period, generally within 30 days. The client must be notified if the request is refused, and the reason(s) why.
Recreate and Rehabilitate takes complaints and concerns about the privacy of clients’ personal information seriously. A client can make a complaint if they believe a provider has not handled their health information properly. Clients should express any privacy concerns in writing to hello@recreate.rehab. The complaint will be responded to within 30 days of having been received by the Privacy Officer. Recreate and Rehabilitate will then attempt to resolve it in accordance with its complaint resolution procedure. If a client feels that there are not satisfied with the manner in which their complaint has been dealt with they can seek to have their complaint reviewed by the Office of the Australian Information Commissioner. If you should have any questions about our Privacy Policy and your health information, please direct them to hello@recreate.rehab.
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